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IT Help Desk

Tel Aviv

About The Position

• Responsibility for the company onboarding/offboarding.

• Monitor and respond quickly to incoming requests related to IT issues.

• Manage support tasks via ticketing system, emails, phone, etc.

• Install, set up, and troubleshoot laptops (Win, Mac, Linux), printers, operating systems, applications, multimedia systems, meeting rooms, phones, and more.

• Daily end-user support, providing guidance, assistance, and follow-up in person or remotely for all applications and hardware.

• Perform routine security tasks such as Systems Patching, Updates & Upgrades, backups, and more.

• Control users and licence management.

• Manage and maintain IT assets inventory.

• Follow-up with employees to ensure IT issues have been resolved.

Requirements

• Proven three years working experience in Information Technology and Help Desk.

• High level of support and Customer service orientation, Well-organized with excellent communication skills.

• Technical sense, Hands-on, and self-learning ability.

• Hand-on experience with Windows, Mac, Linux, Networking, Security Systems, and FW.

• Experience with Google Workspace, Office365 Admin, AD, AWS, GCP, Azure\Azure-AD, File Sharing Systems, Intune, Okta, ESXI, Ticketing systems.

• Hands-on experience in hardware maintenance of laptops and servers.

• Good understanding of Network and web-related protocols (like TCP/IP, UDP, IPSEC, HTTP, HTTPS).

• Team player and positive energies! - MUST

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